We understand that sometimes purchases are not always right. If you are eligible for a return, Vaucluse Studios will provide a credit note valid for 3 years upon your item's return. Returns must be requested within 72 hours of receiving your item and returned to us within 14 days. Once we receive your return, please allow 2–3 business days for your return to be processed.

We do not offer refunds for a 'change of mind'.

If you require an exchange or replacement size, you will need to place a new order with your credit note provided. Due to the fast turnover of stock, we cannot guarantee that we will have your preferred size/style in stock.

Please note, we do not issue refunds unless the item is deemed faulty.

Contact: Info@vauclusestudios.com

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SALE / PROMOTIONAL CODE ITEMS

Returns are not accepted on sale or promotional items.

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TERMS & CONDITIONS

To be eligible for a return, the following conditions must be met:

• Item(s) must be in original condition with all tags still attached and in original packaging.
• Item(s) must not have been worn, washed or altered in any way.
• Please take care when trying on garments — we do not accept items with makeup marks, stains, or traces of perfume or body odour.

Vaucluse Studios reserves the right to deny any item(s) not returned in their original condition. Non-compliant returns will be sent back to the customer.

Return costs are at your expense. We do not offer free returns. We recommend using a tracked postal service — if the package does not reach us safely, we will be unable to process your return.

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WHY WE CAN'T EXCHANGE FOR SIZE / STYLE

Due to the fast turnover of stock, we cannot guarantee that your preferred size or style will be available upon the item's return. Stock cannot be reserved or held aside.

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FAULTY ITEMS

If you have received a faulty item, please email us at info@vauclusestudios.com with supporting imagery so we can determine the next course of action. All items will be assessed upon return and deemed faulty by Vaucluse Studios. Faulty items do not include those that have already been worn.

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CANCELLATION POLICY

No cancellations or changes can be made once an order has been placed.

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COST OF RETURNS

Return shipping costs are to be covered by the customer and will not be reimbursed by Vaucluse Studios.

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ORGANISING A RETURN

If you have met the above requirements, please return your item(s) with your returns form to the address provided on the form within 7 days of receiving your order.

We will not be held liable for any item(s) returned to a location other than the one we provide.

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RETURNS & EXCHANGE TIMELINE

We aim to process returns as quickly as possible. Please allow 2–3 business days for your return to be processed and for your credit note to be issued via email. Please ensure your email address is correct.

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PRIVACY

Vaucluse Studios is committed to protecting your personal information.

Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it, and how we keep it secure. This Policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information. This Policy should be read alongside our Terms & Conditions.

Please note that this Privacy Policy only applies to personal information obtained by us — not information collected from your interactions with third parties.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@vauclusestudios.com.

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COOKIES

Cookies make your experience more enjoyable. Below we have explained what they are, why we use them, and how they work.

Here is a list of the main cookies we use, and what we use them for:

Shopify Cookie

• We use this to determine whether your web browser supports features that make our checkout process quicker and easier to complete.

Google Optimize

• This is an A/B testing tool that allows us to serve different content to our users. We use the data to identify the best experience for our customers, helping us to improve and optimise our website for future visitors. All cookie data is anonymous and will never be shared with third parties.